Returns & Exchanges

 

All of our InkSell Ink branded products are backed by one year satisfaction guarantee.

Any remanufactured or compatible product purchased from InkSell is covered from the date of purchase for one year. Problems happen from time to time and we want to assure you that the appropriate action will be taken to replace the product or issue a full refund–your choice. Simply contact one of our friendly customer service representatives and we will make it right. Product concerns must be dealt with within one year from the date of purchase. Shipping costs for refunded items are the responsibility of the customer, except in the event of a packing error.

 

OEM (Original Equipment Manufacturer) or Genuine Brand Guarantee

OEM or Genuine Brand cartridges are original products sold by the manufacturer. OEM return policies are determined by their respective manufacturer and as such, their policies grant a much smaller return window. If you are having trouble with a genuine brand product, please call us. Issues with a genuine brand product must be made known within 30 days of purchase.

Unopened, defective or damaged products can be returned for a full refund within 15 days of purchase.

Store credit will be issued for concerns dealt with 16-30 days after the date of purchase.

OEM products include genuine brand ink and toner.

 

Incorrectly Ordered Products and Lost Packages.

All items that were ordered incorrectly and opened in any way are non-refundable. We cannot resell an item once it has been opened. Please double check your printer model and part numbers when ordering & before opening. Any incomplete orders, lost packages, or incorrectly received products must be reported to our returns department within 30 days of the original order date to qualify for a replacement.